General Information

• - Are pets allowed?
  Pets are not allowed, except for guide dogs for the visually impaired, service dogs for assisting people with disabilities, and pets certified to provide therapeutic support (pet therapy) with documentation from medical professionals at public health facilities.
• - Is there Wi-Fi available in the building?
  There is a local Wi-Fi connection available, but it is solely for downloading the audio guide.
• - Is there a cloakroom service?
  Before entering the exhibition areas, backpacks, bags, umbrellas, and other bulky items must be stored in the cloakroom. The service is free of charge.
• - Can I reach the exhibition by public transport?
  The Compagnia Pisana Trasporti Autolinee Toscane provides a quick and frequent service via the stop located in front of Palazzo Blu’s entrance, serviced by lines 2, 4, 5, 14, LAM ROSSA, and LAM VERDE.
• - Is there private parking available?
  No, Palazzo Blu does not have private parking. For those arriving in Pisa by car, it is possible to park at affordable rates at the Pisa Mover's SAN GIUSTO/AURELIA STATION, accessible from Via di Goletta and the new roundabout on Via Aurelia. This location has two large parking areas, and you can reach the train station in a few minutes. From there, Palazzo Blu is about a 10-minute walk along Corso Italia.

Ticketing

• - Where can I buy tickets?
  Tickets can be purchased at the Palazzo Blu ticket office until sold out. It is strongly recommended to buy tickets online for safety and capacity control reasons.
• - How can I purchase tickets online?
  To buy exhibition tickets online, visit this link: https://mondomostre.vivaticket.it/it/tour/hokusai/3934
  Click "BUY," choose between an open ticket or a fixed-date ticket, then select the date on the calendar and pick the preferred entry time marked in green. Select the number of tickets to purchase and proceed to the cart. Click "Go to Cart" to complete the purchase. Choose your payment method and how to collect the ticket (*you only need to show the ticket on your device to enter the exhibition). Wait for payment confirmation and the ticket, which will be sent to you in PDF format via email. If you don't receive the confirmation immediately, check your spam folder or the “ORDERS” section of your personal area on vivaticket.it. Registration on the portal is required for the procedure.
• - How can I check ticket availability?
  To check availability, click here: https://mondomostre.vivaticket.it/it/tour/hokusai/3934
  
  *Legend:
  Gray = no available entries, online or at the venue [SOLD OUT]
  Green = available online or at the Palazzo Reale ticket office
• - Is it necessary to print the ticket?
  No, the ticket can be shown on a mobile device. The important thing is that the ticket includes the booking code.
• - Is it mandatory to buy the ticket in advance?
  It is strongly recommended but not mandatory to purchase tickets in advance. Sold-out online tickets do not prevent you from buying a ticket at the ticket office on the day of the visit.
  
  Booking the date and time slot in advance is only mandatory for organized groups and school groups, which must be done through our booking office by emailing th.gruppi@vivaticket.com
• - What is an open ticket?
  The Open Ticket allows a one-time entry to the exhibition at any time and on any day during the opening period until the event closes. The Open Ticket costs €16 and always includes a presale fee.
• - Can I get a refund for a purchased ticket?
  In case the ticket is not used for reasons not attributable to the organizer, tickets will not be refunded. Before completing the purchase, either online or at the ticket office, please carefully check all details (e.g., date, time, number of tickets).
• - Can I reserve an exhibition entry in advance?
  No, it is not possible to reserve a ticket via email or phone and pay at the time of the visit. Tickets must be purchased using the suggested methods above or directly at the event venue.
• - Can I book a guided tour?
  Guided tours are available as part of the educational services for both schools and adult visitors. All details can be found on the educational services page (Link to the education website).
• - How can I book a group or school visit?
  For organized groups and schools, it is possible to book entry by contacting the booking office at the following numbers:
  Infoline Palazzo Blu: 050.916950
  Kinzica Società Cooperativa: 377.1672424
  E-mail: info@kinzicacoop.it
• - Can I book an exhibition entry in advance as an individual?
  No, it is not possible to reserve a ticket via email or phone and pay upon arrival. Tickets must be purchased using the suggested methods above or directly at the venue.
• - Are there special opening hours or days?
  Yes, on holidays:
   

  • 01.11.2024 – from 10:00 AM to 8:00 PM
  • 24.12.2024 – from 10:00 AM to 8:00 PM
  • 25.12.2024 – from 10:00 AM to 8:00 PM
  • 26.12.2024 – from 10:00 AM to 8:00 PM
  • 31.12.2023 – from 10:00 AM to 7:00 PM
  • 31.03.2024 – from 10:00 AM to 8:00 PM
  • 01.04.2024 – from 10:00 AM to 8:00 PM

The Exhibition

• - How long is the average visit?
  The estimated time for a self-guided tour of the exhibition is approximately 45 minutes. However, the time each visitor spends in the exhibition is highly subjective. Guided tours, on the other hand, last about one hour.
• - What do I need to follow the exhibition with the audio guide?
  LThe audio guide is a free service, included in the ticket price, and is accessible via your mobile device by downloading the Start AG app.
• - When is the best time to visit to avoid crowds?
  It is recommended to visit the exhibition on weekdays to avoid possible queues, which are more common on weekends. In any case, purchasing tickets in advance is strongly advised.
• - Can I take photos and videos inside the exhibition?
  Yes, you can take photos and videos, but only for personal use, without flash, tripods, or additional lighting.
• - Is there a bookshop?
  Yes, there is a bookshop where you can find biographies, monographs, exhibition catalogs, and various merchandise, including the catalog for the “Le Avanguardie” exhibition and all related items.
• - Is the exhibition suitable for children?
  Yes, the exhibition is suitable for all ages, including children, and there is even a dedicated audio guide for them.
• - Can I bring a stroller into the exhibition?
  Palazzo Blu is free of architectural barriers, so strollers are allowed.
• - Are there any discounts for people with disabilities?
  People with disabilities are entitled to a discounted ticket priced at €12.00, which includes a presale fee. An accompanying person may enter the exhibition for free but must collect their ticket at the ticket office.
• - Is the building accessible to people with disabilities, and are there accessible restrooms?
  Palazzo Blu is free of architectural barriers and is fully accessible to people with disabilities. There are also accessible restrooms available.
• - Is the exhibition route fully accessible for people with disabilities?
  Yes, the exhibition is easily accessible for people with disabilities, and the route has no obstacles, steps, or barriers.
• - I need a wheelchair for the exhibition, but I don’t have one. Can I reserve one at Palazzo Blu?
  Palazzo Blu has two courtesy wheelchairs available at the cloakroom for those who need them.